Usage limitations
Support
Features comparison
Installation (upgrade or downgrade)

Free version of Issue Checklist (Acceptance Criteria) comes with all the features available in both Pro (paid) and Enterprise (paid) versions, except those marked as excluded or limited in the comparison table below.

Usage limitations

Free version allows adding/showing only 20 checkbox items per Jira issue (separators don't count towards the limit) and 6 checklist templates.

Over-the-limit items added to the checklist (e.g., before the limit was introduced or through a custom field) are saved but not displayed to the user.

Issue Checklist Free (Acceptance Criteria Free) users can see over-the-limit items in one of the following ways:

Through the editor
Through the Text or YAML custom fields
Deleting some visible items
Upgrading to the Pro version (it is paid version but with 30 days free trial and no limits at all).

Support

Free, Pro and Enterprise versions are supported.

Pro and Enterprise version users are entitled to priority support (including on-call if necessary).

Features comparison

Items	Free	Pro 🏆	Enterprise
All checklist items features (working with checklist items conveniently)
Number of checklist items per issue allowed	20	unlimited	unlimited
Templates
All templates features (including default checklist)
Number of templates allowed	6	unlimited	unlimited
Other features
Global Checklists
Formatting (markdown, emoji, mentions, due dates, issue links, etc.)
Email notification when the user is mentioned
Editor
Multiple checklists in Jira issue
Item statuses (including custom statuses)
Workflow (validators & post-functions) (built-in workflow validator)
Search
Custom fields integration
Automation actions
History (tracking changes) days / max number of changes recorded	last 30 days / 100 entries	unlimited days / 1000 entries	unlimited days / 1000 entries
Permissions (controlling groups and users that can see or edit the checklist)	limited
Rename title (of the main Jira issue view panel) to Acceptance Criteria or Definition of Done
Settings
User settings
Global settings (including enabling/disabling checklist per project)
Projects settings (enable statuses per project, etc.)
Service Desk integration
Checklist available for Service Desk agents
Checklist progress visible in Service Desk customers' view
Read-only checklist items visible in Service Desk customers' view
Other
Import checklist data from Checklist for Jira Server/DC
GDPR compliance

Installation (upgrade or downgrade)

Migrating between Free and Pro versions preserves all checklist data automatically (checklist items and templates).

Free and Pro versions share most of the configuration settings, excluding validator and read-only custom field.

Upgrading or downgrading between Free and Pro versions can be performed an unlimited number of times.

Upgrade the Free version to Pro steps:

Install paid version Issue Checklist Pro in Jira (go to Jira Settings > Apps > Find new apps page and search for Issue Checklist Pro 🏆)
The doubled checklist will be displayed on the issue page as long as both apps are installed (proceed to the next step to fix it).
Uninstall Issue Checklist Free (from Jira Settings > Apps > Manage apps page) - this step is safe as it preserves all checklist data.
If you block issue transitions using "All checklist items are completed" validator, then please update the workflow to use the validator from the newly installed version.
Enjoy! Your checklist items and templates are already there.

Downgrade from the Pro version to the Free steps:

Install free version Issue Checklist Free in Jira (go to Jira Settings > Apps > Find new apps page and search for Issue Checklist Free)
The doubled checklist will be displayed on the issue page as long as both apps are installed (proceed to the next step to fix it).
Uninstall Issue Checklist Pro (from Jira Settings > Apps > Manage apps page) - this step is safe as it preserves all checklist data.
If you block issue transitions using "All checklist items are completed" validator, then please update the workflow to use the validator from the newly installed version.
Enjoy! Your checklist items and templates are already there.

After the upgrade/downgrade:

All the checklist data like items, templates, etc. are instantly available (data is shared between Pro and Free checklist apps).
Custom fields hold the current data instantly (custom fields and their data are shared between Pro and Free checklist apps).
The checklist panel will be displayed in the default position on the issue page (beneath Description). Users can move the Checklist to the other position if they wish.

Browser not supported