Email notifications for user mentions

Enabling email notifications

By default, no email is sent when a user is assigned to / mentioned in a checklist item. Email notifications might be enabled as described below. 

Enabling email notifications is a Pro feature (not available in Issue Checklist Free). Read more

For email notifications to be sent, the Jira administrator has to explicitly enable the corresponding option in Jira settings > Apps > Issue Checklist > Global Settings.

Issue Checklist doesn't read email addresses to send notification. User account ID (cryptic value) is used to send emails through Atlassian API.

When an email notification is sent?

Email notification is sent when a single user or users are mentioned:

  • in newly added item / items,
  • during item editing,
  • in a template applied to a checklist.

Email notifications are not sent if the user was mentioned while the checklist was edited in the editor or through the custom field


It's currently not possible for a single user to unsubscribe from receiving email notifications when he/she is mentioned. Instead, Jira administrator can disable email notifications globally.

Let us know if you need per project or per user subscribe/unsubscribe option.