Other Known Errors

Here's a list of common errors. If you have a problem that is not listed here, please contact support.

Error: "You can not edit the issue as it is in a non-editable workflow state"

Some workflows, including Jira default workflows, may include a status (usually CLOSED or DONE) which has been set to non-editable. This means that you cannot log work on the issue. To be able to log work on an issue in a non-editable status you need to modify the workflow as follows:

1. Log in as a Jira Administrator and go to Jira Settings > Issues > Workflows. Find the appropriate workflow.

2. Click Edit.

3. From the Text mode, click on View Properties for the uneditable status.
   
   

   Open

   

    

4. Delete the jira.issue.editable property.
   
   

   Open

   

5. Click on workflow steps to return to the workflow.
   
   

6. Click Publish Draft to save the change.

7. Users will now be able to log work on issues in the status.

Error: "Failed to load issue timers. Please reload the page and try again."

If the permissions in a Company-managed (Classic) project have been changed, you may receive an error such as:

To resolve these errors, navigating to Project Settings > Permissions and ensure that the following permissions are granted for the Project Role(atlassian-addons-project-access):

• Browse Projects

• Edit Issues

• Delete All Worklogs

• Edit All Worklogs

Error: "Worklog must not be null."

This error message is generally shown when other errors are occurring, and will be automatically resolved when the other error(s) are resolved. If this is the only error that’s occurring, please contact support.