Enable checklist in JSM (customer view)

Show checklist to Jira Service Management customers:

Checklist progress

Default visibility of Checklist progress for Jira Service Management clients can be set on the Project settings > Issue Checklist page as presented below:

When enabled, the progress of the checklist (according to the checklist completion in an agent's view) will be visible by default for Jira Service Management customers:

Customer view  Agent view

This setting can be overridden via the checklist's menu, so agents can show or hide progress for each JSM request individually:

Checklist items (read-only)

Default visibility of Checklist items for Jira Service Management customer view can be set on the Project settings > Issue Checklist page as presented below:

  

When enabled, the read-only checklist items and progress bar (same as the list of items in an agent's view) will be visible by default for Jira Service Management customers:

Customer view  Agent view

This setting can be overridden via the checklist's menu, so agents can show or hide checklist items for each JSM request individually: