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Customer View – Checklist items and checklist progress can be made visible to Jira Service Management customers in Issue Checklist Pro. (Not available in Issue Checklist Free). Agent view – Jira Service Management agents can see and work with the checklist in the same way as in other types of Jira projects (checklist must be enabled in the project). |
Enable Checklists on the Portal
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Set a Default Checklist for a Request Type
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