Issue Checklist for Jira is now Checklists for Jira. New name, same great app. Please go here to see our new documentation site.
JSM Portal
Customer View – Checklist items and checklist progress can be made visible to Jira Service Management customers in Checklists for Jira Pro PRO and ENTERPRISE. (Not available in Checklists for Jira Free).
Agent view – Jira Service Management agents can see and work with the checklist in the same way as in other types of Jira spaces (Checklists must be enabled in the space).
Enable Checklists on the Portal
Set Default Checklist per Request Type
You can set a Default Template that will be automatically added whenever a request of the indicated request type is created. Default Templates are defined per space and request type, allowing you to set different default templates for each type within each space.
To set a default template:
Navigate to the templates page either by selecting Checklist from the left space nav bar or by selecting Manage templates from the … menu for the Checklist.
Click Set default for the appropriate template.
Select the work item types and/or request types you want the template to be applied to.
Note that a cloned checklist takes precedence over a default checklist. If an work item with a checklist is cloned, the default template will not applied.
Every Jira workflow contains an work item Created post-function by default. This is required for default templates to work and should not be removed.