Customer View: checklist items and checklist progress, visible to Jira Service Management customers, is a Pro feature (it is disabled in Issue Checklist Free). Read more |
Agent view: Jira Service Management agents can see and work with the checklist in the same way as in other types of Jira projects (checklist must be enabled in the project). |
Show checklist to Jira Service Management customers:
Default visibility of Checklist progress for Jira Service Management clients can be set on the Project settings > Issue Checklist page as presented below:
When enabled, the progress of the checklist (according to the checklist completion in an agent's view) will be visible by default for Jira Service Management customers:
This setting can be overridden via the checklist's menu, so agents can show or hide progress for each JSM request individually:
The checklist progress bar is not visible for an empty checklist. |
Default visibility of Checklist items for Jira Service Management customer view can be set on the Project settings > Issue Checklist page as presented below:
When enabled, the read-only checklist items and progress bar (same as the list of items in an agent's view) will be visible by default for Jira Service Management customers:
The checklist panel (progress bar) is not visible for an empty checklist. |
This setting can be overridden via the checklist's menu, so agents can show or hide checklist items for each JSM request individually: