Customer View: checklist items and checklist progress, visible to Jira Service Desk customers, is a Pro feature (it is disabled in Issue Checklist Free). Read more
Agent view: Jira Service Desk agents can see and work with the checklist in the same way as in other types of Jira projects (checklist must be enabled in the project).
Show checklist to Jira Service Desk customers:
Checklist progress
Checklist progress for Jira Service Desk clients can be enabled on the Project settings > Issue Checklist page as presented below:
When enabled, the Jira Service Desk customer will see the progress of the checklist (according to the checklist completion in an agent's view):
The checklist progress bar is not visible for an empty checklist.
Checklist items (read-only)
Checklist items visibility for Jira Service Desk customer view can be enabled on the Project settings > Issue Checklist page as presented below:
When enabled, the Jira Service Desk customer will see the read-only checklist items and progress bar (same as the list of items in an agent's view):
The checklist panel (progress bar) is not visible for an empty checklist.