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When enabled, the progress of the checklist (according to the checklist completion in an agent's view) will be visible by default for Jira Service Management customers:

Customer view  Agent view

Info

The checklist progress bar is not visible for an empty checklist. 


This setting can be overridden via the checklist's menu, so agents can show or hide progress for each JSM request individually:

Info

The checklist progress bar is not visible for an empty checklist. 

Checklist items (read-only)

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