Support



You contact us through a support desk or an email support@herocoders.com. Our friendly support team will get back to you soon.

Installing, Uninstalling, and Updating Issue Checklist for Jira

Installing Issue Checklist

To install Issue Checklist:

  1. Navigate to Jira Settings > Apps > Find new apps.

  2. Type Issue Checklist in the search field.

  3. You will have the option of installing Issue Checklist Pro or Issue Checklist Free (see this page for a feature comparison).

  4. Click on the Try it free button (Pro) or the Get app button (free)

Uninstalling Issue Checklist

To uninstall Issue Checklist:

  1. Navigate to Jira Settings > Apps > Manage apps.

  2. Click on Issue Checklist to expand the details sections.

  3. Click Uninstall.

Once Issue Checklist is uninstalled, the checklist UI will no longer appear on Jira issues. If the Save checklist data to Jira custom fields global setting was enabled when the app was in use, then checklist data will still be available in Checklist Text field. Adding the field to the screen will make checklist data visible on the issue.

The data also stays in the Issue Checklist external database for 90 days (as described in the Privacy Policy). After 90 days, the data is permanently deleted. If you re-install the within 90 days of the uninstallation, you the checklist data will still be available.

Updating Issue Checklist

Jira will automatically updates Cloud apps to the latest version . However, if Jira fails to retrieve the latest version of Issue Checklist, then a Free update available notice will appear on the Issue Checklist panel under Manage apps (Jira Settings > Apps > Manage apps). Click the Update button to be updated to the latest version.

Version, License Status & SEN

Current Version

To find your current version, navigate to Jira Settings > Apps > Manage Apps. Click on Issue Checklist to expand the details sections. The Version status is listed at the top of the center column.

Current License Status & SEN

To find your current license status, navigate to Jira Settings > Apps > Manage Apps. Click on Issue Checklist to expand the details sections. The License status and SEN are listed in the center column.

Support Files

When reporting a problem, our support team may ask you to include files or console logs that will assist us in debugging:

HAR File

HAR files track interactions between the web browser and a site (in this case your Jira instance). Please follow the instructions provided in the Atlassian documentation.

Console Log

Your web browser also provides a JavaScript console which can help us determine what error(s) may have occurred. Please follow the instructions for generating console logs.