JSM Portal


Customer View – Checklist items and checklist progress can be made visible to Jira Service Management customers in Issue Checklist Pro. (Not available in Issue Checklist Free).

Agent view – Jira Service Management agents can see and work with the checklist in the same way as in other types of Jira projects (checklist must be enabled in the project). 

Enable Checklists on the Portal

Set a Default Checklist for a Request Type