Global Checklists are currently in BETA and will be available in Issue Checklist for Jira once released. Contact our support team if you currently use Issue Checklist for Jira would like to participate in the Beta.

Customer View – Checklist items and checklist progress can be made visible to Jira Service Management customers in Issue Checklist Pro. (Not available in Issue Checklist Free).

Agent view – Jira Service Management agents can see and work with the checklist in the same way as in other types of Jira projects (checklist must be enabled in the project).