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Customers' contact data (an email address for the billing contact of the Jira instance for each paid app) is provided to HeroCoders by the Atlassian Marketplace. These contacts are also stored HubSpot, our CRM. Only designated employees, members of our team are given access to customer data.
Users' data entered into the app (for example, text in checklist items) – Stored in MongoDB database, data access is controlled through DBMS access rights.
Users' data provided to us through direct communication, e.g. email or Service Desk tickets – Data access is controlled through GSuite access rights and Jira Service Management permissions.
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