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When enabled, the progress of the checklist (according to the checklist completion in an agent's view) will be visible by default for Jira Service Management customers:
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The checklist progress bar is not visible for an empty checklist. |
This setting can be overridden via the checklist's menu, so agents can show or hide progress for each JSM request individually:
| Info |
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The checklist progress bar is not visible for an empty checklist. |
Checklist items (read-only)
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When enabled, the read-only checklist items and progress bar (same as the list of items in an agent's view) will be visible by default for Jira Service Management customers:
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The checklist panel (progress bar) is not visible for an empty checklist.
This setting can be overridden via the checklist's menu, so agents can show or hide checklist items for each JSM request individually:
To agents, an additional icon is displayed in the Issue Checklist top bar that displays a dialog informing agents that the checklist items are visible to customers and they should avoid writing sensitive data in the items:
| Info |
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The checklist panel is not visible for an empty checklist. |