If Issue Checklist for Jira fails to load and you receive an error message such as, “Unable to decode Symmetric JWT token: Error: Signature verification failed…”, uninstall and then reinstall the app. This is safe, as all checklist data will be preserved in the database.
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If the same problem occurs on other browsers, and for other users:
The most likely problem is that a VPN,Proxy or Firewall is blocking the connection to our servers. See the instructions below.If only one user is affected and the checklist loads in another browser:
The Atlassian bug is the most likely culprit. See the instructions below.
VPN / Proxy / Firewall Blocks Checklist Connection
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To quickly validate the problem, connect your computer to a non-office network (e.g. at home or phone hotspot). If the Issue Checklist for Jira works fine, then the problem is with the company network setup. In that case, you need to relax the rules in your VPN / Proxy / Firewall software. For example, you might need to disable the “CyberSec” rule in the NordVPN configuration:
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If your network is managed by an outside company, please reach out to your IT department, and ask that Checklist servers be whitelisted:
Checklist for Jira
: http:Status colour Blue title enterprise
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Issue Checklist Pro//issue-checklist-enterprise-3.herocoders.com
Checklist for Jira
: https://issue-checklist-prod-2.herokuapp.com/Status colour Purple title pro Issue Checklist FreeChecklist for Jira
: https://issue-checklist-free-1.herocoders.com/Status colour Green title free Acceptance Criteria Free: https://acceptance-criteria-free-1.herokuapp.com/
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