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Note

We are currently receiving reports that Issue Checklist Free customers who use the 1.1.1.3/1.0.0.3 Cloudflare DNS are unable to load the app. We are working with Cloudflare to address the problem. In the meantime, to ensure that you can access the app, please contact your IT department, and ask that https://*.herocoders.com be whitelisted.

If Issue Checklist for Jira fails to load and you receive an error message such as, “Unable to decode Symmetric JWT token: Error: Signature verification failed…”, uninstall and then reinstall the app. This is safe, as all checklist data will be preserved in the database.

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To quickly validate the problem, connect your computer to a non-office network (e.g. at home or phone hotspot). If the Issue Checklist for Jira works fine, then the problem is with the company network setup. In that case, you need to relax the rules in your VPN / Proxy / Firewall software. For example, you might need to disable the “CyberSec” rule in the NordVPN configuration:

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If your network is managed by an outside company, please reach out to your IT department, and ask that Checklist servers be whitelisted:

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