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When enabled, the read-only checklist items and progress bar (same as the list of items in an agent's view) will be visible by default for Jira Service Management customers:
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The checklist panel (progress bar) is not visible for an empty checklist. |
This setting can be overridden via the checklist's menu, so agents can show or hide checklist items for each JSM request individually:
| Info |
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The checklist panel is not visible for an empty checklist. |