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We are currently receiving reports that Issue Checklist Free customers who use the 1.1.1.3/1.0.0.3 Cloudflare DNS are unable to load the app. We are working with Cloudflare to address the problem. In the meantime, to ensure that you can access the app, please contact your IT department, and ask that |
If Issue Checklist fails to load and you receive an error message such as, “Unable to decode Symmetric JWT token: Error: Signature verification failed…”, uninstall and then reinstall the app. This is safe, as all checklist data will be preserved in the database.
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If the same problem occurs on other browsers, and for other users:
The most likely problem is that a VPN,Proxy or Firewall is blocking the connection to our servers. See the instructions below.If only one user is affected and the checklist loads in another browser:
The Atlassian bug is the most likely culprit. See the instructions below.
VPN / Proxy / Firewall Blocks Checklist Connection
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