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Once the checklist template is added to the issue, Issue Checklist removes the value set in point #2 above from the issue. It sends an “issue updated” event in Jira and might trigger your Automation rules to execute again. Please make sure the Automation rules have a proper condition and does not set Checklist Template back (to avoid circular update on an issue). |
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If the Automation with setting checklist does not work, please start with testing the Checklist Template field manually:
If the above works correctly and you can see the checklist items, it means that the process works fine overall, but there is something wrong with your Automation rule. Maybe you picked an incorrect ID for the checklist template option? You might inspect the issue History tab to see if Automation did work and set value for the Checklist Template field. If the above bullet point procedure does not work, then please check if the list of checklist templates as you can see them on the templates page/dialog is exactly the same as in the Checklist Template dropdown field.
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