{"xsrfToken":"dd613d414afe751f3d8a4c4912eb95d39203aec4_lout","branding":{"id":"7","key":"hcs","name":"Cloud Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6d31de","headerLinkHoverBGColor":"#6d31de","headerBadgeColor":"#6d31de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fa97b4ee-0510-4774-93b2-329318c038cd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTZlZDM4OC1iODFmLTQzYzUtOTYyMC02NTY5NTdlNjZkYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhOTdiNGVlLTA1MTAtNDc3NC05M2IyLTMyOTMxOGMwMzhjZCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODI0MjEsIm5iZiI6MTczMjE4MTgyMX0.-SXKwGrBFprcrfHGAJJ_8cAe0_nWZIU_u2fk--WIsRA&client=d56ed388-b81f-43c5-9620-656957e66dbd&mode=fit","logoId":"fa97b4ee-0510-4774-93b2-329318c038cd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the HeroCoders Help Center","sharedPortalName":"HeroCoders Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the HeroCoders Help Center","sharedPortalName":"HeroCoders Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7f39ff","helpCenterTitleColor":"#7f39ff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0cc4cb1e-bc77-4ca4-836f-e261ad9d7e3a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTZlZDM4OC1iODFmLTQzYzUtOTYyMC02NTY5NTdlNjZkYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBjYzRjYjFlLWJjNzctNGNhNC04MzZmLWUyNjFhZDlkN2UzYSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODI0MjEsIm5iZiI6MTczMjE4MTgyMX0.d9hX4jzCPZRIWvnRrUD3XYmNjpPC_mPXL0Ux6pwf25w&client=d56ed388-b81f-43c5-9620-656957e66dbd&height=300&mode=fit","bannerMediaApiFileId":"0cc4cb1e-bc77-4ca4-836f-e261ad9d7e3a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"7","key":"hcs","projectId":11335,"serviceDeskId":7,"name":"Cloud Support","description":"<p>Welcome! You can raise a requests for Checklist for Jira Enterprise, Issue Checklist, Clockwork, and Epic Maps here.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"66","name":"Become a partner","descriptionHtml":"","callToAction":"Become a partner","introHtml":"","icon":11211,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11211","groups":[15],"key":""},{"id":"37","name":"Licensing, billing and trial questions","descriptionHtml":"","callToAction":"Licensing, billing and trial questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11117,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[7],"key":""},{"id":"38","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11110,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[7],"key":""},{"id":"51","name":"Report bugs for non-Jira products (MS Teams, monday.com)","descriptionHtml":"","callToAction":"Report bugs for non-Jira products (MS Teams, monday.com)","introHtml":"","icon":11110,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[12],"key":""},{"id":"96","name":"Request a demo","descriptionHtml":"","callToAction":"Request a demo","introHtml":"<p>Request a demo of one of our Cloud apps. PLEASE NOTE: We do not offer demos for Data Center products.</p>","icon":11101,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11101","groups":[7],"key":""},{"id":"39","name":"Suggest a new feature or an improvement","descriptionHtml":"","callToAction":"Suggest a new feature or an improvement","introHtml":"<p>Let us know your idea for a new feature or an improvement</p>","icon":11132,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[7],"key":""},{"id":"52","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"","icon":11132,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[12],"key":""},{"id":"53","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Get help with our products for MS Teams or monday.com</p>","icon":11106,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","groups":[12],"key":""},{"id":"36","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11106,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","groups":[7],"key":""},{"id":"41","name":"Community question","descriptionHtml":"","callToAction":"Community question","introHtml":"<p>Questions on Atlassian Community</p>","icon":11133,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11133","groups":[],"key":""},{"id":"46","name":"On-prem licensing, billing and trial questions","descriptionHtml":"","callToAction":"On-prem licensing, billing and trial questions","introHtml":"","icon":11117,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11117","groups":[],"key":""},{"id":"49","name":"On-prem Other Questions","descriptionHtml":"","callToAction":"On-prem Other Questions","introHtml":"","icon":11245,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[],"key":""},{"id":"35","name":"Raised through email","descriptionHtml":"","callToAction":"Raised through email","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11126,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11126","groups":[],"key":""},{"id":"40","name":"Raised through Intercom","descriptionHtml":"","callToAction":"Raised through Intercom","introHtml":"<p>Issues raised through Intercom</p>","icon":11125,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11125","groups":[],"key":""},{"id":"45","name":"Report a bug for Checklist for Jira on-prem","descriptionHtml":"","callToAction":"Report a bug for Checklist for Jira on-prem","introHtml":"<p>Report a bug for Checklist for Jira on-prem</p>","icon":11110,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[],"key":""},{"id":"95","name":"Request a Demo","descriptionHtml":"","callToAction":"Request a Demo","introHtml":"<p>Use this request type when you want to have one of our Apps showcased for your team.</p>","icon":11145,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11145","groups":[],"key":""},{"id":"48","name":"Suggest a new feature or an improvement for Checklist for Jira on-prem","descriptionHtml":"","callToAction":"Suggest a new feature or an improvement for Checklist for Jira on-prem","introHtml":"","icon":11132,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11132","groups":[],"key":""},{"id":"47","name":"Technical support for Checklist for Jira on-prem","descriptionHtml":"","callToAction":"Technical support for Checklist for Jira on-prem","introHtml":"","icon":11106,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11106","groups":[],"key":""},{"id":"54","name":"Update subscriptions","descriptionHtml":"","callToAction":"Update subscriptions","introHtml":"<p>Update subscription consents in hubspot</p>","icon":11222,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11222","groups":[],"key":""},{"id":"75","name":"Urgent Cloud Support Request","descriptionHtml":"<p>You can only submit a ticket of this type between 8PM UTC on Friday and 8PM UTC on Sunday - this channel is reserved for total app failures and stuck production migrations. <br> Tickets submitted outside this time frame will be transformed into regular support tickets and will be handled during regular business hours (between 8AM and 8PM Monday to Friday).</p>","callToAction":"Urgent Cloud Support Request","introHtml":"<p>Avaialable only between 7PM UTC on Friday until 7PM UTC on Sunday - for matters that require on-call support including total app failure and migration blockages</p>","icon":11207,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11207","groups":[],"key":""},{"id":"50","name":"Widget","descriptionHtml":"","callToAction":"Widget","introHtml":"<p>Requests created from the Widget</p>","icon":11245,"iconUrl":"https://herocoders.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Products for Jira Cloud"},{"id":12,"name":"Non-Jira Products (MS Teams, monday.com)"},{"id":15,"name":"Solution Partners"}],"orderMapping":{"15":[66],"7":[96,36,37,38,39],"12":[53,52,51],"8":[37,38,39,36],"9":[37,38,39,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"453b7a8e-5338-33df-93a7-19f824c4d317","appLinkName":"System Confluence","appLinkUrl":"https://herocoders.atlassian.net/wiki","spaceKey":"CLK","spaceName":"Clockwork - Documentation","spaceUrl":"https://herocoders.atlassian.net/wiki/spaces/CLK","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":7,"kbLinkDomainURLs":["https://herocoders.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"Business Hours & Response Time","userLanguageMessageWiki":"<p>HeroCoders’s business hours are from 8 am to 5 pm GMT, Monday through Friday. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitor support channels for high priority/critical issues.</p>","defaultLanguageHeader":"Business Hours & Response Time","defaultLanguageMessage":"HeroCoders’s business hours are from 8 am to 5 pm GMT, Monday through Friday. All requests are answered within 24 business hours, excluding national holidays. We are constantly monitor support channels for high priority/critical issues.","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTZlZDM4OC1iODFmLTQzYzUtOTYyMC02NTY5NTdlNjZkYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTMzNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODMwMjEsIm5iZiI6MTczMjE4MTgyMX0.XFXWOeVCN-QzZFc4fdneh4Q8EyjBUu5cKdLFBbO-Wjs","targetCollection":"upload-project-11335","endpointUrl":"https://api.media.atlassian.com","clientId":"d56ed388-b81f-43c5-9620-656957e66dbd","tokenDurationInMins":20}},"sharedPortal":{"name":"HeroCoders Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://herocoders.atlassian.net/wiki","kbLinkDomainURLs":["https://herocoders.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Fherocoders.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMGExMmYzOTQ0NTBkMjcxMWMyNWU2YmM3N2E5Nzg2ZjZlODQxZGU1MmU4ZTMzM2Q3MDYzNmFkMWIwY2U2MjU2IiwiaXNzIjoiZWZhNDMzZjktNWQ2Yi0zZGEzLWJjYzAtZWU3ZTZiOTY2YzZlIiwiY29udGV4dCI6e30sImV4cCI6MTczMjE4MjcyMSwiaWF0IjoxNzMyMTgxODIxfQ.Wo4EUo20yP66fjATKCO3ZAV1wYmma8msmnlWFdivMiE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVmYTQzM2Y5LTVkNmItM2RhMy1iY2MwLWVlN2U2Yjk2NmM2ZSIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvaGVyb2NvZGVycy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9oZXJvY29kZXJzLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkhFTFAiLCJpZCI6IjExMzM1In19fSwiZXhwIjoxNzMyMTgyNzIxLCJpYXQiOjE3MzIxODE4MjF9._Uhnk-LbvzaHsjR-af11vYs2-CD2ftQq0YrkoaLTPq8\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://herocoders.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://herocoders.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELP\\\",\\\"id\\\":\\\"11335\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELP\\\",\\\"project.id\\\":\\\"11335\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://herocoders.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}