Service Desk

{"xsrfToken":"BK1G-WQVG-5CLP-ER2N_38031d394882da8e788e67dbd10a4905016c6733_lout","branding":{"id":"1","key":"cs","name":"Issue Checklist Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b0bd00","headerLinkHoverBGColor":"#b0bd00","headerBadgeColor":"#b0bd00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e407b7dc-cc36-4353-8d7f-2e3901c77a5e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTZlZDM4OC1iODFmLTQzYzUtOTYyMC02NTY5NTdlNjZkYmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0MDdiN2RjLWNjMzYtNDM1My04ZDdmLTJlMzkwMWM3N2E1ZSI6WyJyZWFkIl19LCJleHAiOjE1OTcxMTk5MjgsIm5iZiI6MTU5NzExOTI2OH0.0A3vWhaBqhbfbqOcBoHZWuw9Sd2OYIoE_fv2OkNKb7s&client=d56ed388-b81f-43c5-9620-656957e66dbd&mode=fit","logoId":"e407b7dc-cc36-4353-8d7f-2e3901c77a5e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the HeroCoders Help Center","sharedPortalName":"HeroCoders Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the HeroCoders Help Center","sharedPortalName":"HeroCoders Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"cs","projectId":11302,"serviceDeskId":1,"name":"Issue Checklist Support","description":"<p>Welcome! You can raise Issue Checklist support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Raised through email","descriptionHtml":"","callToAction":"Raised through email","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11100,"iconUrl":"https://herocoders.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11100","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11106,"iconUrl":"https://herocoders.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11106","groups":[1],"key":""},{"id":"2","name":"Licensing, billing and trial questions","descriptionHtml":"","callToAction":"Licensing, billing and trial questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11117,"iconUrl":"https://herocoders.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11117","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11110,"iconUrl":"https://herocoders.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11110","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature or an improvement","descriptionHtml":"","callToAction":"Suggest a new feature or an improvement","introHtml":"<p>Let us know your idea for a new feature or an improvement</p>","icon":11132,"iconUrl":"https://herocoders.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,5,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"453b7a8e-5338-33df-93a7-19f824c4d317","appLinkName":"System Confluence","appLinkUrl":"https://herocoders.atlassian.net/wiki","spaceKey":"IC","spaceName":"Issue Checklist","spaceUrl":"https://herocoders.atlassian.net/wiki/spaces/IC"},"labels":[],"projectKey":"CS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"HeroCoders Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://herocoders.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fherocoders.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhZjRjMTdjNjhjNDQ5NDNkZmNhN2Y4ZWQ2YzU4NjI2ODMxODUwMGIwMTFkMjIwZWM2MmZlYTE2Mjk4OWNlNjdkIiwiaXNzIjoiZWZhNDMzZjktNWQ2Yi0zZGEzLWJjYzAtZWU3ZTZiOTY2YzZlIiwiY29udGV4dCI6e30sImV4cCI6MTU5NzEyMDIyOCwiaWF0IjoxNTk3MTE5MzI4fQ.dBPw52AaW6BFkheyINWZSORKg1eH14M7U1Kykqc1uCo\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZmE0MzNmOS01ZDZiLTNkYTMtYmNjMC1lZTdlNmI5NjZjNmUiLCJjb250ZXh0Ijp7ImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJDUyIsImlkIjoiMTEzMDIifX19LCJleHAiOjE1OTcxMjAyMjgsImlhdCI6MTU5NzExOTMyOH0.Ly4EOMq1ocU7tWMndXtygGiYfdTnzRrZqRDnstLhTU0\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CS\\\",\\\"id\\\":\\\"11302\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CS\\\",\\\"project.id\\\":\\\"11302\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://herocoders.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"noSub\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}